Refund policy
Thank you for shopping with Gaines Store. We want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Returns
You may request a return within [14/30] days of receiving your item.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition you received it.
- The item must be in its original packaging.
- Proof of purchase (order number or receipt) is required.
Certain items are non-returnable, including:
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Sale or clearance items (if applicable)
- Perishable goods (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within [5–10 business days]. Processing times may vary depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error (such as damaged, defective, or incorrect items).
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at:
Email: AJABNONI@GMAIL.COM
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.
Order Cancellations
Orders may be canceled within [24hours] of purchase, provided the order has not already been processed or shipped.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card provider — it may take some time before your refund is officially posted.
- Contact your bank for additional processing information.
If you have done all of this and still have not received your refund, please contact us at:
Email: AJABNONI@GMAIL.COM
Contact Us
If you have any questions about this Refund Policy, contact us at:
- Store Name: GAINES STORE]
- Email: AJABNONI@GMAIL.COM